====== Home ======

Welcome to the celitoVoice wiki.

{{INLINETOC:width30 2-4}}

===== Knowledge Base / How To Guides =====

==== Phones - Yealink ====

  * [[:what_do_the_yealink_button_colors_mean|Yealink DSS Button Colors]]
  * [[:how_do_i_use_the_join-leave_queue_button|Join/Leave Queue Button]]
  * [[:how_do_i_clear_the_call_history_on_a_yealink|Clear the Call History (Yealink)]]
  * [[:how_do_i_use_the_call_park_feature_on_a_yealink|Call Park Feature (Yealink)]]
  * [[:One_Way_Audio|One Way Audio]]
  * [[:Pairing a Yealink W56P Handset to the Base|Pairing a Yealink W56P Handset to the Base]]
  * [[:Factory Reset Yealink T4x|Factory Reset Yealink T4x]]
  * [[:Factory Reset Yealink W56P Cordless|Factory Reset Yealink W56P Cordless]]
  * [[:Custom Wallpaper Requirements|Custom Wallpaper Requirements]]
  * [[:Setup a BLF - Speed Dial Key|Setup a BLF / Speed Dial Key]]
  * [[:Setup a Static Forward Button|Setup Static Forward Button]]
  * [[:Call Park Options|Call Park Options]]
  * [[:Yealink Power PoE Requirements and Consumption|Yealink Power PoE Requirements and Consumption]]

==== Phones - Polycom ====
  * [[:Why does Polycom Clear My Call Logs and Wallpaper|Why Does Polycom Clear My Call Logs and Wallpaper?]]
  * [[:How Do I Use Call Forwarding On a Polycom|Call Forwarding (Polycom)]]
  * [[:Factory Reset Polycom SoundPoint IP|Factory Reset Polycom SoundPoint IP]]

==== Phones - celitoMobile (softphone) ====
  * [[celitoMobile Web Softphone|celitoMobile Web Softphone]]
  * [[celitoMobile Android Softphone|celitoMobile Android Softphone]]
  * [[celitoMobile iOS Softphone|celitoMobile iOS Softphone]]

==== Phones - Cisco ====
  * [[:Connect SPA-122 ATA|Connect SPA-122 ATA]]

==== Paging - Algo ====
  * [[:Algo 8180 and Algo 1186 Coverage|Algo 8180 and Algo 1186 Coverage]]

==== Fax - Audiocodes ATA ====
  * [[:Faxes Not Being Received on the Fax Machine|Faxes Not Being Received on the Fax Machine]]

==== Fax - Faxsipit Email to Fax ====
  * [[:Blank Faxes Being Received by Recipient]]


==== Web Portal ====
  * [[Logging Into The celitoVoice Web Portal|Logging Into The celitoVoice Web Portal]]
  * [[How Do I Add Users to Company Contacts|Add Users to Enterprise (Company) Contacts]]
  * [[How Do I Set Up Voicemail|Set Up Voicemail]]
  * [[Setting Up Voicemail to Email|Set Up Voicemail to Email]]
  * [[Voicemail Tree|Voicemail Tree]]
  * [[Managing SIP-PRI Failover Options|Managing SIP/PRI Failover Options]]
  * [[Simultaneously Ring Desk Phone at Office and at Home|Simultaneously Ring Desk Phone at Office and at Home]]
  * [[Initiate a Call From the Web Portal|Initiate a Call From the Web Portal]]
  * [[Recording Menu Audio|Recording Menu Audio]]
  * [[Accessing Call Queue Stats and Reports|Accessing Call Queue Stats and Reports]]
  * [[chat|Using Chat]]
  * [[Voicemail Transcription|Voicemail Transcription]]
  * [[Attendant Console|Attendant Console]]
  * [[Enhanced Password Security|Enhanced Password Security]]
  * [[Common Inclement Weather Configurations]]

==== Misc ====
  * [[Record Menu Audio by Calling In|Record Menu Audio by Calling In]]
  * [[API Documentation|API Documentation]]
  * [[Outbound Caller ID Name|Outbound Caller ID Name]]
  * [[Compatible Phones and Equipment|Compatible Phones and Equipment]]

===== Training Videos =====

==== Phones ====

  * [[https://vimeo.com/154889441/ebf62ccbf7|Yealink T46G Basic Training Video]]

==== Web Portal ====

  * [[https://vimeo.com/154888746/23b64d2502|Web Portal Basic Training Video]]
  * [[https://vimeo.com/154888920/a9dcdb91b6|Web Portal Advanced Training Video]]
  * [[https://vimeo.com/154889213/5850d78498|Administrator (Office Manager) Web Portal Training Video]]
  * [[https://vimeo.com/154889030/446808861d|Call Center Agent Web Portal Training Video]]
  * [[https://vimeo.com/154889123/7bb587883d|Call Center Supervisor Web Portal Training Video]]

===== Links =====

This section contains links to additional items that don't fit in to the categories above.

  * [[https://portal.celitovoice.net|celito voice web portal]]
  * [[hipaa_guidelines|HIPAA Guidelines]]
  * [[International and Extended NANPA Rate Deck]]
===== New Client Information =====
  * [[Firewall Network Changes Required|Firewall / Network Required Changes]]
  * [[SIP Trunk Information|SIP Trunk Information]]
  * [[celitoVoice Fax Options|celitoVoice Fax Options]]
  * [[:Quick Start Guide Yealink|Quick Start Guide - Yealink]]
  * [[What is SIP ALG?|What is SIP ALG?]]
  * [[Voice Implementation Guide|Voice Implementation Guide]]

==== Polycom Users ====
  * [[:Quick Start Guide|Quick Start Guide - Polycom]]
  * [[:Check Polycom Admin Password|Check Polycom Admin Password]]